Pet Wooden Cat House Living House Kennel with Balcony Orange Red

Description

Aquarium
Water Pumps
Birds Supplies
Cages
Dishes, Feeders & Fountains
Other Supplies
Cats Supplies
Cat Beds
Furniture & Scratchers
Dogs Supplies
Carriers & Totes
Beds
Dog Cage
Dishes, Feeders & Fountains
Dog Kennels
Training & Obedience
Other Supplies
Sofa
Electricity
Gromming
Small Animal Supplies
Cages, Hutches & Enclosure
Other Small Animal Supplies
Other Pet Supplies
Birdcages
Poultry Supplies
Reptile Supplies
Cat & Dog Supplies
Carriers & Crates & Houses
Other Pet Supplies
Pet Tools
Pet Toys
Playpens
Description
Shipping
Payment
Return
Warranty
Description
Shipping
1. There are many efficient express delivery services providers we cooperate to deliver the goods to your postal address as soon as possible. The option of courier companies to choose is based on your postal region.
2. The estimated arrival time of delivery from eBay system is for reference only. We guarantee that the item will be shipped within 1 or 2 working day after the payment is received. Please refer to the official website of the transportation company for the actual arrival time.
3. When you receive the parcel, please check whether the package is intact, and open the package to check whether you received the correct and the complete product. If there is anything unusual, please take some photos for the proof of evidences and report to us within 7 days. If you do not do this, it will affect your claim success rate.
4. The free postage or specific shipping fees automatically displayed by our listing postage policy are not accurate in all regions. Please follow our list of remote areas and check whether your postal address locates in these regions. If yes, please ask us for the actual postage before placing an order. Otherwise, we may charge you for the additional shipping costs after you place order.
5、Some large items cannot be delivered to POBOX or some remote areas. If this happens, we will give you a full refund.
The following regions may not apply our postage policy or shipping charges fee declared on eBay. If you belong to the following areas, please consult us before placing an order. If you do not do this, even if you place an order successfully, the order may not be fulfilled, or we may ask you for additional shipping costs.
PR,HI,VI,AE,AP,AK,GU,AS,MP
Payment
- All major credit cards through PayPal.
- Bank transfer (If you are making a bank transfer, please leave your exact eBay username as a reference, otherwise your payment will not be identified and cleared).
- Cancel a purchase: If you want to cancel your order, Please do it within the eBay order details instead of sending us a message. Because your message may be ignored. If the item has been shipped, you will not be able to cancel the order. If you want to recall an order, additional fees may apply.
Return
1. Refund and replacement
- We generally need 5 business days to process your refund and replacement application. After we approve, you need return the item to us. The refund and replacement usually take up to 5 business days after we receive the returned merchandise and will notify you as soon as it is done.
* Please note:
- If the product is misused, mishandled or incorrectly installed, no refunds or replacements will be made. It is your responsibility to comply with the manufacturer's instructions and advice.
2. about 30 days money back
* All of our products support eBay’s 30-day money back policy, but require buyers to pay the sent & return shipping cost. The following terms and conditions apply for 30 days money back:
- "Money back" is only defined as the value of the product, not including the postage fee that has occurred. We will charge the higher of the following two options: A.the actual shipping and return postage, or B. 30% of the selling price (including freight), as a Restocking cost.
- Original packaging or product label is damaged or missing, does not apply 30 days money back policy.
- You should also restore the original packaging of the item when returning the item and return it to us with all the items on the packing list. Otherwise, we reserve the right to refuse the refund or replacement.
3. About the process
* All warranty claims must be directed through Customer Service. Please do not return or post items before obtaining instructions from Customer Service - if you do, there is a risk that your returned item may not be identifiable and your claim may not be accepted. In order to make a claim, please be prepared to provide Customer Service with:
- 1. Details of the defect or damage in relation to which you are making a claim under the warranty.
- 2. Photographic evidence of the defect or damage, where applicable.
- 3. Your eBay user id. and any other proof of purchase.
- 4. Any other details we may need to process your claim.
Warranty
1. Do you have a warranty?
- Most of products are covered by a 12-months warranty (unless specifically stated in the product description). Some electronic products have a 3-months warranty. The specified warranty period commences on the date the product is delivered to your nominated delivery address. Where no proof of delivery is available, the specified warranty period commences upon receipt of the goods by you or 3 days from the date the goods are dispatched to you.
* The following terms and conditions apply to the warranty:
- Users have sufficient evidence of product quality issues, such as pictures or video. The normal wear and tear of the product is not covered by this warranty.
- Due to user abuse or damage caused in the delivery process will not be covered by this warranty.
- This warranty does not include any accessories or bonus gifts. For accessories and giveaways, they will be listed on our list, including but not limited to batteries, carry bags and more.
2. The damage on arrival (DOA)
- This warranty applies only to items found on arrival that are damaged or malfunctioning, or that dose not work for the first time. The following terms and conditions apply to DOA Warranty:
- You must check your item and report it to us via email within 7 days of receipt of the item. (Please provide evidence of the picture or video, and prove that the damage or malfunction is a quality problem rather than an improper use). We reserve the right to refuse any claims or additional costs (postage and processing) made after this time period.
- Without our approval, please do not return defective items to us. You should also restore the original packaging of the item when returning the item and return it to us with all the items on the packing list.
3. What should I do if there is a missing part?
- Please confirm that the package has been checked very thoroughly, as small parts may become loose during shipping. If there is a missing part, please contact us immediately so we can help.
4. What does not apply to this warranty?
- The goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;
- Where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
- You should maintain a backup of all software and data stored on your devices. In the event that storage media ordered from us becomes faulty, fails or otherwise detrimentally affects software or data stored on it, except as required by law, we are not to be held liable for any loss or damage to the software or data, howsoever arising.
5. Refund and replacement
- We generally need 5 business days to process your refund and replacement application. After we approve, you need return the item to us. The refund and replacement usually take up to 5 business days after we receive the returned merchandise and will notify you as soon as it is done.
* Please note:
- If the product is misused, mishandled or incorrectly installed, no refunds or replacements will be made. It is your responsibility to comply with the manufacturer's instructions and advice.
6. about 30 days money back
* All of our products support eBay’s 30-day money back policy, but require buyers to pay the sent & return shipping cost. The following terms and conditions apply for 30 days money back:
- "Money back" is only defined as the value of the product, not including the postage fee that has occurred. We will charge the higher of the following two options: A.the actual shipping and return postage, or B. 30% of the selling price (including freight), as a Restocking cost.
- Original packaging or product label is damaged or missing, does not apply 30 days money back policy.
- You should also restore the original packaging of the item when returning the item and return it to us with all the items on the packing list. Otherwise, we reserve the right to refuse the refund or replacement.
7. About the process
* All warranty claims must be directed through Customer Service. Please do not return or post items before obtaining instructions from Customer Service - if you do, there is a risk that your returned item may not be identifiable and your claim may not be accepted. In order to make a claim, please be prepared to provide Customer Service with:
- 1. Details of the defect or damage in relation to which you are making a claim under the warranty.
- 2. Photographic evidence of the defect or damage, where applicable.
- 3. Your eBay user id. and any other proof of purchase.
- 4. Any other details we may need to process your claim.
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